Full Star Full Star Full Star Full Star Full Star  
Agent portal
  • Menu

Ask questions, find answers.

Long Distance Support

Find solutions fast - we're here 24/7 to help you out when you need it.

9 items
  • What are your different long distance plans?

    G3 offers either prepaid or monthly billing options with our long distance plans. You don't have to switch your existing long distance carrier to be able to use this service. We will give you an access number from your city and set up the phone numbers you wish to register with G3. There are no PIN numbers to enter!

    Prepaid:

    1. Add a minimum £5 to start using service (you will hear the balance of the funds available on your account every time your use the service).
    2. No monthly bills to worry about.
    3. No monthly bills to worry about.

    Monthly Billing:

    1. No need to recharge or add funds to your account to make calls.
    2. Pay by credit card every monthly billing cycle.
    3. Unlike the prepaid plans, you don't have to recharge or add funds to your account to make calls. You simply pay by credit card every monthly billing cycle.
  • Where are your long distance services available in?

    Our long distance services are available all across UK with the exception of:

  • Can I use your service when I travel?

    Absolutely. If you would like to use our service from outside your home or when you travel within UK, simply use your PIN and dial our local access number (applicable surcharge will apply).

    UK Customers:

    • Calling within UK: (0)203-769-4156
  • Can I use your services from my cell phone?

    Yes, you can use our services from your cell phone. You will still be charged your usual air time and any roaming charges (if outside your regular coverage area) by your service provider. Our plan is great for cell phone use because you avoid paying the high long distance charges that most cell providers charge. If you plan on using it often - you can program the access number as a speed dial in your cell phone.

    Click here for easy step-by-step instructions on how to use your cell phone to call long distance.

  • Can I use your services from a public payphone?

    You may call long distance from a payphone using our local access number. An applicable surcharge will apply.

    UK Customers:

    • Calling within UK: (0)203-769-4156
  • What is the minute increments you charge?

    All calls are charged by the minute. For example, if your call lasts for 6 minutes and 30 seconds, it will then be billed at 7 minutes.

  • What are special country code terminations?

    Special country code terminations are international toll numbers assigned to certain institutions in different destinations such as government institutions, banks, hospitals, universities, army bases, etc. A higher rate may apply to any of these destinations.

  • What is G3's Pay As You Go service?

    G3's Pay As You Go long distance is a dial-in service. This means that you don't have to switch your existing long distance carrier to use this service.

    1. We will set up a primary phone number and up to two (2) secondary numbers from which you can call long distance through G3;
    2. Simply dial our seven-digit access numbers (from your city), followed by the long distance number you wish to call. There are NO PIN numbers required to dial.

    You may also program the access number as a speed dial on your phone so it will be easier to use. And if you plan on using our service outside the authorized phone numbers you register with us, we will provide you with a calling card to use.

    Our long distance service is available as a Prepaid or Monthly Billing option.

  • What is Auto Recharge?

    Auto Recharge is a service provided to our customers that allows us to automatically recharge your account, once your account is at £5 or lower, for an approved amount of money. With Auto Recharge, the advantage is you don't have to phone us or go on the website to keep adding funds to your account. Our system will automatically add money to your account when your balance is low.

    To set up your account for Auto Recharge, please call our customer service at (0)203-769-4156 or through our website.

  • How does the Speed Dial feature work?

    You can set up to 10 numbers on you speed dial list. This can be done by logging into your account and choosing "Manage my Speed Dial List," or by calling our customer service.

    Once your speed dial numbers are set up, you simply dial our access number and enter the speed dial position (1 to 10) plus the # key. That's it! No more dialing long numbers!

    How to Use The Speed Dial Feature:

    Step 1: Program Speed Dial Numbers

    Enter phone numbers as you would dial the number and choose your description.

    Canada, USA & the Caribbean:

    Dial 001 + Area Code + Phone number + #

    International Countries:

    Dial 00 + Country Code + Area Code + Phone number + #

    TIP: Entering the # sign after you enter your phone number helps you connect faster. To make another call, don't hang up - simply enter # # and wait for the voice prompt.

    Step 2: Dialing with Speed Dial Feature:

    1. Dial Access Number.
    2. Enter Speed Dial Position (1 to 10) + #.
  • How do I use your long distance service?

    We set up a primary phone number and up to two (2) secondary phone numbers from which you will have access to our service. Dial our 7-digit access numbers (from your city) or the toll-free number, followed by the long distance number (with all area codes) you wish to call. There is NO PIN required to dial.

    Canada, USA & the Caribbean:

    Dial 001 + Area Code + Phone Number + #

    International Countries:

    Dial 00 + Country Code + Area Code + Phone number + #

    TIP #1: Entering the # sign after you enter your phone number helps you connect faster. To make another call, don't hang up - simply enter # # and wait for the voice prompt.

    TIP #2: You can program the access number as a speed dial on your phone.

    Calling From a Payphone

    You may call long distance from a payphone using our local access number. An applicable surcharge will apply.

    UK Customers:

    • Calling within UK: (0)203-769-4156
  • How do I apply or set up my long distance account?

    Simply fill out our application form, either online or call our customer service at (0)203-769-4156 .

  • What are your "One (1) Penny Per Minute" plans?

    Our "One (1) Penny Per Minute" plans are available to either existing or new customers. You can add it on to your existing long distance plan, or you can simply enroll in any of our "One (1) Penny Per Minute" plans if you only wish to call UK or over 40 countries and save up to 66%!

    Available plan options:

    • Lite - 500 monthly minutes
    • Basic - 1,100 monthly minutes
    • Plus - 1,700 monthly minutes
    • Ultra - 3,500 monthly minutes

    All of our monthly plans automatically renew every month, but there are no commitments so you can cancel at anytime. Click here to view our flat monthly rates.

  • What are your different country-specific monthly bundles?

    We currently offer numerous monthly plans at our lowest rates. For a complete list of our plans. Click here to view our monthly rates.

    All of our monthly plans automatically renew every month, but there are no commitments so you can cancel at anytime. Click here to view our flat monthly rates.

  • What happens if I exceed my monthly minutes?

    There are no overages for any of our monthly plans so once you use up your allotted minutes, you will not be able to call unless you have an existing prepaid balance with us. In this case, you will be automatically switched to using your regular prepaid balance once you expend all of your monthly bundle minutes.

  • How do I get in touch if I have a concern or need help?

    At G3 Telecom, our first priority is giving our customers excellent service. If you have a concern, you may talk to one of our customer care experts at 0-203-807-5394.

    If our customer care team has been unable to resolve your complaint satisfactorily, a Customer Service Manager will be pleased to assist you. We always strive to respond within one (1) business day.

    If you are not satisfied with the resolution of your complaint after following our escalation process above, you can refer your complaint to the CCTS.

See what people are saying about us

Don't just take our word for it, let our customers do the talking!

Actual Google users talking about our long distance, global roaming SIM card, home phone service, plans and pricing.

Full Star Full Star Full Star Full Star Full Star  

"I use G3 Telecom for my USA phone - always get good service and and assistance, very easy to manage my account, and low prices; like to keep my US number year round, easy to do with 6 monthly renewal; thank you G3 Telecom"

 

"I am using g3 telecom long distance service since past 8 years. It's excellent. I use it from my home phone, cell phone and from any phone anywhere from U.S. and Canada. Connection is fast efficient and good sound quality. Operator service also competent and courteous."

 

"I have used G3 for 2 years now and find them great. I have used the service in the UK, France, Belgium, Spain, Germany and the USA, and of course at home in Canada with never a problem. I have always found the customer service to be excellent, and will on my return from Arizona be switching my home phone to G3 from Shaw."

For over 10 years, we have been providing quality service to satisfied customers. We're accredited with the Better Business Bureau where we work hard to maintain an A+ rating.

Better Business Bureau accredited business